Got questions about your account, deposits, withdrawals, or games? This page covers the most common queries from players across the Philippines so you can get back to playing faster.
Our support team is available 24/7. Reach us at [email protected] and we'll get back to you promptly.
Create an AccountEverything you need to know about creating and managing your cashed account in the Philippines.
Creating a cashed account is quick and completely free for players in the Philippines. Head to the Register page and fill in your mobile number or email address, choose a secure password, and confirm your details. You will receive a verification code on your registered contact to confirm your identity. Once verified, your account is active and ready to use immediately. Make sure you are at least 21 years old before registering, as cashed strictly follows Philippine age verification requirements. If you run into any trouble during sign-up, our support team at [email protected] is available around the clock to assist you.
The minimum age to register and play on cashed is 21 years old, in line with Philippine gaming regulations. This requirement applies to all players regardless of the game type — casino, sports betting, or fish games. During the verification process, you may be asked to submit a valid government-issued ID to confirm your age and identity. Accounts found to belong to underage players will be suspended immediately and any funds returned. We take responsible gaming seriously and encourage all players to play within their means. If you have concerns about age verification, contact us at [email protected] for guidance.
If you have forgotten your cashed password, go to the Login page and tap the password reset option. Enter the mobile number or email address linked to your account and you will receive a reset code or link within a few minutes. Follow the instructions to set a new password of your choice. Once reset, you can log in immediately using your new credentials. If you do not receive the reset message, check your spam or junk folder before contacting support. For persistent issues, email [email protected] with your registered contact details and our team will verify your identity and restore access promptly.
No, each player is permitted to hold only one active cashed account. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you accidentally created a duplicate account, contact [email protected] immediately so our team can merge or close the extra account without affecting your balance or VIP progress. Having a single account also ensures your game history, VIP points, and transaction records remain accurate and easy to manage. We recommend keeping your login credentials secure to prevent unauthorised access to your account.
All transactions on cashed are processed in Philippine pesos. Here are the most common payment questions from Filipino players.
cashed supports a range of payment methods commonly used across the Philippines, including popular local e-wallets and bank transfer options. All deposits are processed in Philippine pesos (PHP) so there are no currency conversion fees for Filipino players. The minimum deposit amount is displayed on the cashier page at the time of your transaction. Deposits are typically credited to your account instantly or within a few minutes depending on the method used. If your deposit does not appear after 15 minutes, take a screenshot of your transaction confirmation and send it to [email protected] for immediate assistance.
Withdrawal processing times on cashed vary depending on the payment method you select. Most local e-wallet withdrawals are processed within a few hours, while bank transfers may take one to two business days to reflect in your account. Before your first withdrawal, you may be required to complete identity verification to ensure the security of your funds. Once your account is verified, subsequent withdrawals are processed faster. There is a minimum withdrawal amount which is shown on the cashier page. If your withdrawal is delayed beyond the stated timeframe, contact [email protected] with your transaction reference number for a status update.
cashed does not charge platform fees on standard deposits or withdrawals for Philippine players. However, your chosen payment provider may apply their own transaction fees, which are outside our control. We recommend checking your e-wallet or bank's fee schedule before initiating a transaction. All amounts shown in your cashed account are in Philippine pesos and reflect the exact balance available for play or withdrawal. If you notice any unexpected deductions from your account balance, contact our support team immediately so we can investigate and clarify the transaction details for you.
Withdrawal requests on cashed may be declined for several reasons, including incomplete identity verification, an unmet wagering requirement linked to a bonus, or a mismatch between your account details and your payment method. The most common reason is that the account holder's name does not match the name on the registered payment account. To avoid this, always use payment methods registered in your own name. If your withdrawal was declined, you will receive a notification explaining the reason. Contact [email protected] with your account details and our team will guide you through the steps needed to successfully complete your withdrawal.
Questions about sports betting, casino games, fish shooting, and the cashed VIP programme answered in one place.
cashed offers three main categories of entertainment for Filipino players: sports betting, live dealer casino games, and fish shooting games. The sports betting section covers a wide range of local and international markets including basketball, football, and boxing — sports that are hugely popular across the Philippines. The casino section features live dealer tables such as baccarat, roulette, and blackjack streamed in real time. Fish shooting games are fast-paced arcade-style titles where players aim to catch fish for prizes. All game categories are accessible directly from your browser without any app download required, making it easy to play on any device.
The cashed VIP programme rewards loyal players with points every time they place bets or play games on the platform. As you accumulate points, you progress through VIP tiers, each offering better cashback rates, higher withdrawal limits, and exclusive rewards tailored for Filipino players. Your VIP status is permanently saved to your account so you never lose progress between sessions. Higher tiers also unlock priority customer support and personalised offers. You can check your current VIP level and points balance from your account dashboard at any time. Visit the VIP page for a full breakdown of each tier's benefits and the points required to reach them.
Yes, cashed is fully browser-based and optimised for mobile devices commonly used across the Philippines. You can access all games, your account dashboard, and the cashier directly from your smartphone or tablet browser without installing anything. The platform loads quickly even on standard mobile data connections, so you are not dependent on a fast Wi-Fi connection to enjoy a smooth experience. If you prefer a more app-like experience, visit the App page to learn about the progressive web app option that lets you add cashed to your home screen for one-tap access. All features available on desktop are equally accessible on mobile.
If your internet connection drops during a game on cashed, the platform records the state of your session on the server side so your progress and balance are protected. For live casino games, the round result is determined by the dealer and recorded regardless of your connection status. For sports bets that were already confirmed before the disconnection, the bet stands and the result will be reflected in your account once you reconnect. Fish game sessions are paused and your credits are preserved. We recommend reconnecting as soon as possible and refreshing your browser to resume. If you believe a disconnection caused an error in your balance, contact [email protected] with the approximate time of the incident.
Our support team is based around the clock to assist Filipino players with any issue not covered in this FAQ.
Send your query to [email protected] and our team will respond within a few hours. Please include your registered mobile number or email address and a brief description of your issue so we can resolve it as quickly as possible. For payment-related queries, attach a screenshot of your transaction confirmation to speed up the process.
Support is available every day of the week, including Philippine public holidays. Whether you are playing late at night or early in the morning, there is always someone on the team ready to help. We aim to respond to all queries within two hours during peak periods and even faster during off-peak hours. Your satisfaction and account security are our top priorities at cashed.
All communications with the cashed support team are handled securely and kept strictly confidential. We will never ask for your full password over email or chat. When verifying your identity, we only request the minimum information necessary to confirm account ownership. You can contact us with confidence knowing your personal data is protected in accordance with our Privacy Policy.
Join thousands of Filipino players on cashed. Registration is free, takes under two minutes, and gives you instant access to sports betting, live casino, fish games, and VIP rewards — all in Philippine pesos.